⭐ About the team:
Welcome to the DataDome Customer Delivery department! Our mission consists of customer’s on-boarding & support them to make DataDome’s daily usage as smooth as possible. Thanks to a fantastic international team we are extremely proud to build a state of the art solution for our clients and contribute to DataDome’s worldwide success! You will be attached to our Paris HQ, operating globally and working jointly with our NYC HQ, and reporting to our On-boarding and Support Manager in Paris.
As the Technical Support Engineer, you will be in charge of things like...
- Proactively monitoring customers’ exchanges and leveraging your expertise and knowledge of our solution and implementation phases, more importantly, in the daily usage of our solution, as needed.
- Informing our customers on how to get the most out of their protection plan, respond to requests in a timely and precise manner, and be the point of contact to resolve issues that may impact our product’s reliability and speed.
- Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training sessions via our Learning & Development platform.
- Answer customers’ technical questions, all while informing them and our internal global teams (Account Manager & Engineering) about your findings, and escalating ticket requests.
- Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a BotBuster is all about!
👤 It would be great if...
- You have at least 1-2 years of previous work experience, STEM degree program preferred
- You have previous experience in tech and/or internet and cloud environment
- You are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
- You are a team player and enjoy interacting with global teams US & APAC)
- You are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
Bonus Points
- You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
- You have experience with Apache, Nginx, Varnish, IIS, lambda@edge
- HTTP protocol is no mystery for you
- Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
What’s in it for you?
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Flex Life: While we offer remote, hybrid, & in-office options each position specifies the level of flexibility. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace if you work hybrid or remotely.
- If you are full remote, the SNCF dicount card is paid for you to come to our office to visit us & your team!
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Generous Health Benefits: We have partnered with Kenko for your healthcare needs.
- A 100€ annual allowance is provided for a leisure activity of your choice in Sports or Culture.
- Annual allowance of €200 if you come to the office by bike to cover maintenance costs.
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Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
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Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
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Parent Care: Gift & care packages for parents.
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PTO: Based on the country you are based from (e.g. 25 days in France).
What are the next steps?
- Talent Acquisition Specialist will contact you for a first chat
- You will then meet with Gaetan, our Technical Support Manager
- You will work on a technical test and present to the team
- You will then meet with Matt, our VP of Solutions and Services
- The final step will be a one-on-one meeting with Benjamin, our CEO
- Welcome to DataDome!
DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 350 billion attacks annually. Experience protection that outperforms with DataDome.
DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
